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Anvil

Frontrange Tech Partner
 
Support

May 26, 2010
On May 26th, 2010 at 1:00pm EST REM will hosting a How to session and migrating processes from other 3rd party apps into Anvil Where: Toronto Onatrio Scheduled by: giatsidis With Goldmine 9.x coming soon some of you may be concerned that some 3 party products will no longer be functional. Anvil will work with ANY datasource from ITSM, HEAT, Goldmine 4x - 9x, GMEE and many more. We will be holding a how to session on migrating your existing processes into Anvil software. If you are interested please send me a response with the subject of "Anvil Webinar" and we will include you in the session. GLiatsidis@remsoftwaresolutions.com

Mar 01, 2010
Improvements and new design features coming soon to Anvil. Scheduled release is by end of 2nd quarter 2010.


"I have been using Anvil for quite some time to perform data conversions from one system to another. I have not found a single database format that I have not been able to convert using the Anvil software. The user interface is such that data conversions are as easy as point, click, and drag. Most conversion functionality is already programmed into the Anvil software which saves time and allows for the creation of "templates" that can be used again for similar conversions. I find the technical support exceptional. They are always ready to lend a hand, from answering a question to logging on to my system for advanced trouble shooting. I recommend Anvil to anyone needing a data conversion solution that is intuitive and customizable yet easy to use. Becci Gearman PEAK "
-- Peak

"The Anvil product allows us to synchronize our Goldmine data as well as push our legacy data to our workstations in very little time. With any product there was a certain amount of growing pains and with little documentation available for this product we relied heavily on The Trainer’s for support who in turn had to obtain direct support from Anvil. The commitment to make the product a success was always there from all parties. Overall, the product is now working well and we are building on its framework to automatically push sales leads to Goldmine and thus saving much manual entry work that was done in the past. We look forward to its continued use as we expand our CRM initiatives."
-- Can Par

Product Support

REM Software Solutions provides several facilities for customer support. They include:

Knowledge Base

Our knowledge base contains a searchable directory of questions and common problems and their solutions. The knowledge base contains answers to questions we receive and is designed to quickly find the answers you are looking for.

Community Forums

Our community forums are an excellent source of information. Read past and existing discussions to find solutions to the most current problems and lend a helping hand to your fellow visitor.

Direct Support

Our issue tracking tool will allow you to submit problems that you are experiencing and monitor the status. Here you should submit bug reports or contact our support department. A complete history is available allowing you to see our excellent response time to issues, and view the responses from our support department.