"To Whom It May Concern.
As you know we have had an interest in Anvil for some time and have been looking at the right opportunity to use the product. Well, we certainly found that. But more significantly, we had a very tight time frame to implement it, so the pressure was on to get it right.
There is little doubt that the product provides incredible functionality to interpret and
translate data, and, with a performance I have not seen any where near equaled. Our project involved the HEAT product and an exchange of data with an external partner to our client using a totally different system.
There was certainly a learning curve for me, the first time user, and I'm probably still on it, but the other highly significant aspect of our project was the huge amount of support that you personally gave to us. I tried my best to break it! but you got round every issue every time.
Our team is very impressed with what we've seen, and more importantly, so is our client, a very large and significant one for us. There is no doubt we will be using Anvil more, it is now our no. 1 choice for data integration, and I am already working on new projects where I hope it will be an integral part.
Once again thanks for your patience and time, and to the development team in Rem Software Solutions Inc., thanks for a great product.
Best regards,
Denis Vaughan
Director Technical Services
ProUnison Ltd
"
-- Prounison
"I have been using Anvil for quite some time to perform data conversions from one system to another. I have not found a single database format that I have not been able to convert using the Anvil software. The user interface is such that data conversions are as easy as point, click, and drag.
Most conversion functionality is already programmed into the Anvil software which saves time and allows for the creation of "templates" that can be used again for similar conversions.
I find the technical support exceptional. They are always ready to lend a hand, from answering a question to logging on to my system for advanced trouble shooting.
I recommend Anvil to anyone needing a data conversion solution that is intuitive and customizable yet easy to use.
Becci Gearman
PEAK
"
-- Peak
REM Software Solutions provides several facilities for customer support. They include:
Our knowledge base contains a searchable directory of questions and common problems and their solutions. The knowledge base contains answers to questions we receive and is designed to quickly find the answers you are looking for.
Our community forums are an excellent source of information. Read past and existing discussions to find solutions to the most current problems and lend a helping hand to your fellow visitor.
Our issue tracking tool will allow you to submit problems that you are experiencing and monitor the status. Here you should submit bug reports or contact our support department. A complete history is available allowing you to see our excellent response time to issues, and view the responses from our support department.