Saturday May 19, 2012
"You took the time to work with my technicians and teach them how to use the product. You are always there to support us when we get in over our head and for that I appreciate that you appreciate the meaning of SERVICE! "
-- Saga Solutions
"Just wanted to thank you again for your help last week. You got me out of a real jamb. When I get my head above water, I'll circle back and do more testing and see how we might use Anvil with other clients."
-- Owen Mael - Core Solutions
REM Software Solutions provides several facilities for customer support. They include:
Our knowledge base contains a searchable directory of questions and common problems and their solutions. The knowledge base contains answers to questions we receive and is designed to quickly find the answers you are looking for.
Our community forums are an excellent source of information. Read past and existing discussions to find solutions to the most current problems and lend a helping hand to your fellow visitor.
Our issue tracking tool will allow you to submit problems that you are experiencing and monitor the status. Here you should submit bug reports or contact our support department. A complete history is available allowing you to see our excellent response time to issues, and view the responses from our support department.